Brazilian handcrafted pieces • Home Decor • Utilities

We list below some situations and procedures related to Exchanges and Returns. If you have any other questions, we are available at email atendimento@xapuribrasil.com.br.

 

  • My order arrived damaged, what now?

Upon receiving the product, open the packaging in the presence of the delivery person, to verify that the part is intact.
If you notice any damage, photograph and refuse receipt, writing on the invoice that you are returning due to damage. We will arrange to exchange the item.

 

  • Withdrawal

The return can be made within 7 calendar days after receiving the order. The piece must be returned in its original packaging and without any sign of use. The return shipping will be borne by the buyer. You will receive a refund of the purchase as soon as the part arrives at our headquarters in Belo Horizonte. Just send us an email: atendimento@xapuribrasil.com.br.

 

  • Exchange

The exchange of the item can be done within 7 calendar days after receiving the order. The piece must be returned in its original packaging and without any sign of use. The return shipping will be borne by the buyer. You can choose a piece of equal or greater value for exchange. You just need to send us an email indicating the items that will be exchanged for: atendimento@xapuribrasil.com.br.

 

  • What is the deadline for my order to be dispatched?

After payment confirmation, we request up to 07 working days to prepare and pack your order carefully. Then your order will be dispatched via post or carrier and you will receive the tracking code in your email.

 

  • How long does it take for my product to arrive?

The term of the carrier or post office varies for each location. When your order is collected by the carrier or post office, you will receive the tracking code in your email to track the progress. Remembering that after confirming payment, we request 07 working days to prepare and pack your order.

 

  • How long does it take for my payment to be confirmed?

Credit card payments are usually approved on the spot by the card operator.